I worked for eLove- I think it might be a scam

I worked for eLove- I think it might be a scam

Writing reviews is not something I usually do, however, I felt I had to let people know what they were getting themselves into by joining this membership. I only worked with eLove for a few months, because in that time there were a number of red flags and seemed like a scam. I couldn't get answers to the most basic questions, like how many members are in the service? (answer: It varies day to day) Or, What is the success rate? (Answer: people measure success differently, some people aren't looking for marriage). A matchmaking company should know those answers, but every question was dodged. Personally, if I were going to pay $6,999 for a service to go on dates, I would want straight answers. Answering questions with a question is not an answer, in my opinion.
I had a lot of questions about how long the company had really been around, too. They say it's been around for 35 years, but they function like a start-up. Payroll was all over the board, from incorrect salary, to commissions, taxes and even addresses. Usually an established company that has been around for that long has reliable and capable people in those positions.
eLove claims to have over 50 locations throughout the country, but there aren't even that many "relationship counselors" (really just sales people).
The "relationship counselors" are there to sign up anybody willing to pay. Even though the packages range in price from $4999 to $6999, they will sign some people up for $500. The relationship status of the clients doesn't matter because it's about the bottom line. This is especially true if there is a "shortage" of members for certain groups of people. There is a constant shortage on young men and women 20s and 30s, african american men all age ranges, older caucasian men 50s, 60s, 70s. The counselors were advised to qualify these groups of people always. The pool of members is mostly caucasian women ages 40-70. The problem is there aren't enough members to go around. So members go months between dates even though they are advised that it's 10-14 days before they get there first date (from the time they sign up) and then about one a month after that.
I couldn't morally continue to sign up people for this membership knowing that they were just being ripped off. I hope this review helps people.

Cons
Everything

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6 replies

Thank you for this review. I got called by them and thought I would check them out, but felt uncomfortable that they would not give me an answer about the cost. They were very vague and wouldn't give me an amount not even a ball park figure. Thank you.

i want to let you know that i work for eLove & i have been here 2yrs i think its great people walk out with wonderful smiles on their faces. We get wedding invitations & happy holds. obviously if you were here 3 mos. you didnt mind cashing your check . So you should really take the chip off your shoulder. and remember the happy times people had because of you if you were a counselor.

Shannon if you left it wasn't because you wanted too. I have been with elove several years and have been getting people to join and they are Happy .. Not everyone meets the love of their life because there is No Guarantee that can happen but we give them the tools and introduce them to Quality People. Shannon obliviously you weren't for us. We do thank you for trying and wish you all the Best in your Journey to find a fit for you...But dont forget the Confidentiality contract you signed you don't work for a company and don't fit and try to lie and talk about are taxes and payroll. We have hundred of thousands of long term relationships and marriages from and that is what are clients are looking for .

The number of complaints is overwhelming and I understand that it takes some effort to write. I am afraid I've been scammed. What to do now?

Hi Shannon. :) I am a current employee of E-Love and have been here for 4 months. What you have just posted here is a complete and utter lie from start to finish. The problem that most people run into with their memberships is that they put forth ZERO effort once they join. If they're SERIOUS about this, they FIND the right one for them. YE OF LITTLE FAITH. I have had so many people tell me that they read these bad reviews online and I tell them to go read the reviews for McDonald's and see if they go there within the next week. No one is forced into joining our service. They make a concious decision to join and then it is UP TO THEM to make it work. Holy cow. I can't believe this. You signed a confidentiality agreement and everything. Pretty darn ballsy to talk smack about a company that just won the World's Best Matchmaking company for the 3rd year in a row. People that read this, Please don't listen to one silly disgruntled employee. My check has never been wrong, my information is correct and always corrected when it needs to be. I work for the PHONE DEPARTMENT and you'd think that if there were THAT MANY horribly treated people, I'd be getting Inbound calls all day long with unhappy customers calling to just COMPLAIN. But guess what? I don't. Because there aren't THAT many unhappy customers. And when you run a business like this, you aren't going to be able to please every single person every single time. NOTHING in life works like that. But this is an EXCELLENT solution for someone who is SERIOUS about finding someone and wants to put in the SMALL amount of effort that is required. OH, one more thing, it also requires patience. It is not a matter of there not being ENOUGH members in a certain age/race group...it is a matter that people get so discouraged after their frickin SECOND match doesn't work out. IT TAKES TIME PEOPLE. WE AREN'T JESUS. If you're TRULY an unhappy customer/employee, take it up with Corporate. I'm sure they're pretty good at resolving things as they've been running things for 35 years. ( OH, and to answer your questions, THEY HAVE BEEN IN BUSINESS FOR 35 YEARS, THEIR SUCCESS RATE IS A MATCH EVERY 17 MINUTES AND A MARRIAGE A DAY. THERE ARE CLOSE TO 3 MILLION MEMBERS. don't know why you had a problem getting that information from anyone, but they've always been pretty upfront and honest with me. Maybe they just thought you were a horrible employee and knew you'd do something shady like this. :)

I also work for elove, this company is wonderful. I also have been with the company for 4 months and I concur with Ann's comment. Thank you for taking the words out of my mouth Ann.

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