Reviews from this user

Thank you Lunch Actually

I was thinking to cancel my date. Previously, I kept postponing my date with my match many times but he still never gave up. At that time, I was busy, especially work and church ministry. I had this thought that registering with LA might not work for me. Then, one day LA had contacted me as they are arranging appointment with Jack again. I was very reluctant as I thought the next date might still be the same experience with previous dates and I only have few more dates left in my package.

Then, during the conversation on the phone, I was convinced about the personality from my match’s profile where he is a Caring person and my passion is for Charity. So, Charity blended well with someone who have a Caring heart. Then, I felt sick and I called to postponed again. The next thing I received Text Message from LA to let me know that Jack sends me regards and wishing me well, which warmed my heart. Thus, I decided to meet up.

We had good time sharing, exchanging common background and life experiences. I didn't know that I have been postponing my date with my match until to his birthday. He also patiently accompanied me to find my car when I had forgotten where I had parked exactly. We kept in touch and have been going out together. We've been blessed to be able to get to know each other well through gatherings and joined outings with his family members.

We later took a pre-marital counselling from church and felt compatible with personality, background, goals and life purpose. We look forward to a life together as husband and wife very soon.

WE ARE GETTING MARRIED

Without Lunch Actually, we would probably are still searching soul now. Great thanks to Lunch Actually for matching us together as if it was an arrangement from the `sacred side`. It is really wonderful to be in love and have a soul mate for the rest of our lives. It took me a while to accept the match making and I have never regretted in joining Lunch Actually. Being open minded and patient had helped bringing both our lives intertwined and connected from now onwards. We will be getting married by end of this year. Most of the things have been taken care of and we look forward for the wedding day to come

Pros
Friendly dating consultants
It works

Made for each other!

We met each other through Lunch Actually on a dinner date. After a few dates, we knew we were made for each other and we have never looked back since.

The matching process is simple, easy to understand and very comprehensive. These are some of the good things about Lunch Actually.

1. As this is a paid service, you can be assured the list of people you are meeting, are people who are serious about finding a life partner
2. Unlike speed or group dating, you are getting 100% attention of your date! No distractions.
3. The matching criteria can be highly customized, I do caution against setting too stringent criteria, however we encourage all to go with an open mind and positive attitude, you will never know what will happen unless you try. Thank you Lunch Actually for matching us and letting us find each other.

SHE IS THE ONE…

We have tried various dating site and agencies but without any success but we are truly blessed to have found each other through brilliant Lunch Actually website.

To cut a long story short, we have been almost inseparable since our first meeting and follow up with movie together to a very quick on a trip to Taman Pertanian, Shah Alam which so natural that I finally concluded that “she is the one”.

Then in less than a year courtship, we planned to get married. We have many plans for a great future together. Both of us had come out of difficult past but fortunately with both of us having positive energy that resonates between us we feel that together we can overcome anything that comes our way.

We would like to thank Lunch Actually for giving us the opportunity to discover each other and wish to encourage others to have faith in finding the perfect partner. You’re a winner…

Pros
Convenient
Sincere matches
Helpful consultants

We look forward to a life together as husband and wife very soon

Initially I was thinking to cancel my date as I was busy with work and church ministry, but then LA contacted me again. During that conversation on the phone, I was convinced about Jack’s personality from his profile. I then decided to meet up.
We had a good time sharing, exchanging common background and life experiences. We kept in touch and we have been going out together. We’ve been blessed to be able to get to know each other well through gatherings and outings with his family members.
We took a pre-marital counseling from church and felt compatible with personality, background, goals and life purposes. We look forward to a life together as husband and wife very soon.

Pros
Helpful dating consultants
Good matches
I met my husband with LA

Review: Cannot join LUnch Actually

Hi Tan Ling,

Are you a Lunch Actually member? You have no details on your facebook, and we can’t find your name in our database.

If you are a legitimate Lunch Actually member, and we have failed you in any way, please contact us at 6532 0010. Please give us an opportunity to fix your concern/problem; we will do anything we can to make this right.

Also, to address your concerns:

1. We have a strict verification process to ensure that our singles are sincere and genuinely keen to look for a serious relationship. You can be sure that the Tinder horror stories you’ve heard about will not happen with Lunch Actually.

2. We have been in the matchmaking business for more than 12 years. Till date, we have sent our members out on more than 80,000 dates. Internally, we have a strict matching methodology which has helped us to keep to a benchmark of 80% satisfaction - meaning that our members are happy with more than 80% of their date experience at Lunch Actually.

3. During the first consultation, we will learn as much as we can from our customer. Based on his/her requirements, we will perform an initial lookup in our database. If we have suitable matches for this customer, we will invite him/her to join our database. If not, we will suggest him or her to explore other dating channels such as using a dating app, or going out on singles’ events.

4. As above, our dating consultants (trained and accredited by Social Development Network) will work closely with our members to learn more about them and understand their dating history and match preferences. From there, we will find suitable matches for them.

5. What you are describing is called “reprofiling” in our company. We understand that as our members meet more people and go on more dates, their idea of an “ideal partner” might change and evolve. If this happens, we will invite our member down to our office for a reprofiling session. Once they communicate their updated preferences to us, we will be able to take note of the changes and continue searching for the best possible match for them.

6. Yes, we have a prompt conflict resolution process and fair refund policy to address our upset customers.

7. Yes, we are a legitimate business, and we deliver what we promise. In a rare scenario where we fail to meet the expectation of our members, we will suggest alternatives or provide a refund to our members.

8. All personal information (including contact details and photos) are kept strictly confidential. When a date is confirmed with someone, he or she will have limited access to your personal information (not including your name and contact details). After your date, it is both of your prerogatives to decide whether you wish to exchange contact details.

Should you wish to learn more about this, we’re happy to take this offline and speak to you. Please call us at 6532 0010 or email us at [email protected], and we can talk further.

Review: Lunch Actually is fraud

Hi Jiewen,

We received this complaint from a customer last year, and we have issued him with his refund. And you are not him. Are you a Lunch Actually member? We can’t find your name in our database.

If you are a legitimate Lunch Actually member, and we have failed you in any way, please contact us at 6532 0010. Please give us an opportunity to fix your concern/problem; we will do anything we can to make this right.

Regarding our refund policy, we apologize that we are not able to issue refunds sooner. There is a strict investigation protocol we have to follow internally to ensure that every refund that is requested is justified. After that is done, we will forward the case to our finance department to process payment. All internal communication between departments and external communication with our members take time. In any case, we have forwarded this concern to our management. We will improve our system internally to speed up our refund processes.

As mentioned above, if you are a legitimate Lunch Actually customer, can you let us know the email you used to send the above 5 emails? We would like to trouble you to get in touch with us again so that we can iron this out and sort out your refund asap. Please call us at 6532 0010 or email us at [email protected].