I was a Lunch Actually customer and I had a negative experience with them. After my first 2 dates, I requested my dating consultant to match me with members who are less religious, however, they still match me with other members who have firm believes in their religion. My new match requirements were only updated after meeting another 2 matches. Overall I didn't have much success with my dates. On top of that, I purchased their add-on coaching services which didn't yield any results too.
I was very frustrated with Lunch Actually, I felt like they cheated my money. I posted several negative reviews here and complaints on several forums and websites such as hardwarezone, sgforums, alldatingwebsites.com, petalbytes.com, pissedconsumer.com, singaporebikes.com, vrzone.com and etc.
Soon, Lunch Actually reached out to me. It took them some time, but we eventually sorted things out. They explained to me that I was matched with other religious users because I'm a Christian. The issue was only corrected after they update my profile to a free-thinker.
After the incident, they were still sincere and keen to help me with my dating journey; they offered me several complimentary services
1) Extra free date coaching and image coaching sessions
2) Extra free dates for Lunch Actually
3) Invitation to 1 singles events
4) A fair partial refund
Even though their matching services did not work for me, I'm happy that they reached out to me for service recovery and offered me a fair compensation. They also shared with me (real data) that they are sending thousands of singles out on dates every month, and many members met their bf/gf through their dating services.
After testing various dating platforms, I realized that dating agency and dating app didn't work for me. Personally, I prefer speed dating events. Lunch actually should do more speed dating events.
Lunch Actually - 24 Reviews
Lunch Actually is Asia?s first lunch dating specialist who arranges fun and quality dates for busy, pro-active single professionals in a discreet, fun and no pressure environment. Launched in Singapore in April 2004, Kuala Lumpur, Malaysia in September 2005 and Hong Kong in April 2008, we aim to provide a safe, convenient and non-intimidating avenue for busy professionals to meet like-minded people.
Lunch Actually Details
Categories: Dinner Dating
Lunch Actually reviews (23):
Before you join, lunch actually tell you that all their clients are serious in finding a partner as they pay a high price to join.
This is not true. Many of the girls who join are not serious in finding a partner.
All their consultants have targets to hit.
Telemarketers will keep on calling you to pester you to go for their free consultant so they can hit their call targets.
Dating consultants have sales target to hit so they will pester you to sign up their expensive date packages.
The date packages comes with free image and coaching workshop. Over there, the consultants have sales targets to hit too so they will say your dress sense and communication skills is lously, you need to sign up the packages or else your dates will not want to go out with you than you waste your money.
After preying on singles, now lunch actually wants to go to church to prey on christians to join them.
Please do a good deed warn your friends not to join them. Spread the news around so as to raise awareness.
Wei wang does NOT recommend Lunch Actually to friends/family
This is a reputable company with very helpful service staff. I want to especially commend Joy; she puts me at ease. I was told my one date that Joy went all out to pitch me to her! Kudos to her for that! The price is steep but we are paying for quality.
This is a place where people are serious to help the singles.
Brandon does recommend Lunch Actually to friends/family
To my dating consultant Andrea,
I am very grateful for your assistance to introduce L to me. He is a combination of what I desire in a life partner, and is definitely worth the cost I pay for your service (in fact exceeding).
I never take for granted your patience, understanding and listening ear when I met you to pour out my sorrow. You are the epitome of an ideal dating agent. You were sincere and have had wonderful empathy of my plight at that time when I met you. Your professionalism is really commendable. Words cannot do justice to describe how thankful I am to have found L, a very trustworthy man who connects so well with me in all aspects, through Lunch Actually!
Great service! Can't describe my gratitude for introducing me to my soulmate!
Amy does recommend Lunch Actually to friends/family
Violet Lim of Lunch Actually loves to get social media such as Vulcan Post, the middle ground etc to write good reviews and free advertisement for her company, in order to cover up all the bad reviews about them on the internet
Lunch Actually is trying to do damage control so don't believe all these success stories that they use different fake online names to write
For real reviews, just google Lunch Actually Review
Google Lunch Actually Malaysia Review on Lowyat Net. Even their malaysia branch also got alot of complains on it
Please do not believe Lunch Actually and contact them to resolve your complain
Here are some real reviews in Malaysia
a. My friend reached out for you like Every week. Your staff answered is always, can't be too picky. In fact she's asking for only a match that is taller than her, yet u send someone atleast 10cm shorter. Later she ask why so, u answer, if the guy wants to cheat, u can do nothing... erm... Then she lose 1 match. She tried again, one of her requirement is divorce with no kids. U send someone with kids... another match wasted.. Then she called to discuss, after discussion, no one layan her after that..I asked her, so how now? She said, forget about it, this agency is hopeless, before signing, full of flowery words, talk like a friend, act so helpful. After signing, so and bye bye. Well reputation? Doubted that.
b. I went for their free consultation before
I ask them questions till they don't know how to answer
me: You charge so expensive price how do we know that you are doing your best to find good matches for us. High chance that after we sign up and pay for it, you will just anyhow introduce the matches
LA: We do our best for all our customers. We will only introduce matches which are more than 70% compatible. (Cannot really remember is it 70% or 80%
me: You and me are strangers. We do not know each other. How will I know that you really do what you mention
LA: We are a reputable company who have been around for a long time. You can trust our company and brand name. We have branches in malaysia, singapore, hong kong etc
me: Haha. California fitness was also a well established gym and setup longer than your agency too but it closed down too. Many customers could not get back their refund
By now, LA don't know what to say
C. Reading all the post, heading that LA is really not doinh a good job. Expensive and hard sell. I wonder if i really should try LA or not.
D. Waste of money, just join more activities or go pickup girls
E. LA girls they source online too, so there is nothing special on the service you get.
Just promote yourself more by attending every event you can or ask your friends to intro
F. I'm one of the membership expired member. They still sending me emails though and sms as early as 6am which is freaking annoying. They are not so keen to "consult" and "understand" your needs after you signed up. But once your membership ended they are passionate to "understand" your needs and provide face to face consultation which I told them is too late and useless now, just bye bye. No more money spend in either Esynchrony or LA.
Nothing good about them
Amanda Wo does NOT recommend Lunch Actually to friends/family
It took me a year of consideration before I actually joined a dating company. I heard a lot about scammers and people being cheated, but I chose to join Lunch Actually after doing some research.
I first met Denise on a Lunch Actually date in April 2017.I found her cheerful, dignified, and attentive. Initially, when we first started, she wanted to call it off and I was discouraged too.
Luckily, she approached me again after a few days and said she was scared off by it progressing too fast. We decided to give our relationship another go, and I'm glad that we're still together.
We both know that everyone is not perfect, and we're willing to adapt to each other's personalities as well as practice give-and-take in our relationship.
Denise and I are comfortable with each other, and I love that she is understanding. I would advise all singles to keep an open mind. Giving someone a chance is giving a chance to yourself too - you might be missing out on something special if you don't!
I met my other half thanks to Lunch Actually!
Kam does recommend Lunch Actually to friends/family
In addition to mental and verbal chemistry, I guess physical looks are somewhat important to me as a form of attraction. However as long as physically, he looks pleasant ok, that's good enough for me! Specifically, i prefer manly, rugged, or slightly boyish with short hair (not a pretty boy).
I've spoken to Joy about this as well. Also i want to say that I've been very impressed with Lunch Actually's Consultants. I can definitely see and i really appreciate the commitment and hard work that goes behind the scenes. Although i've only gone on 1 date (2nd date tomorrow), I've been very impressed at the calibre of gents! The doomsday complaint that such eligible guys do not est in the singles market may not be true after all! Lunch Actually really does provide a high calibre of bachelor and I'm truly impressed. Joy thoroughly 'lives up' to her name and it's be enjoyable working with you, her and the rest of the team.
Helpful and professional consultants - specifically Joy
High quality database with high calibre bachelor
Cheryl does recommend Lunch Actually to friends/family
To Lunch Actually:
Keep on writing posts using different names talking about your success stories not sian meh?
Why not spend your time thinking of how to improve your services instead should be more productive for your company instead
Want to charge expensive price, than give bad services and lie to your customers and yet still want to pester them to sign up for more packages so you can earn more money
When your customers complain, you refuse to do anything. When they go to the internet to post than you have no choice but to ask them to contact you just to find out their real identity than after that you refuse to offer them any compensation and just threaten to use legal action to sue them to force them to remove the posts
Lie to customers
Ignore complains by customers
When customers come to internet to post, than Lunch Actually pretend to ask them to contact to resolve the issue but actually just want to find out their real identity to use legal action to threaten to sue them to make them remove the posts
Give alot of sponsored reviews aka advertisements on the internet to cover up the bad reviews online
Vivian Lim does NOT recommend Lunch Actually to friends/family